Cancellation Policy

We will accept entries up until midnight on 15th June 2024

Cancellations & refunds

In order to cover the costs of cyclists’ clothing, hire of facilities, materials and other event costs and so protect the amount available for distribution to charitable causes, the organisers will retain a portion of the entry fee to cover these costs.

Cancellations for a fully paid entry must be emailed to Tony Patten before midnight on the dates below:

  1. Before midnight on 31st December 2023 – A refund of 95% will be made.
  2. Between 1st January and before midnight on 30th April 2024 A refund of 80% will be made.
  3. Between 1st May and midnight on 15th June 2024 A refund of 60% will be made.
  4. Cancellations received after midnight on 15th June 2024 will not receive a refund.
  5. All refunds will be repaid within 45 days of cancellation.

 

These rules apply to individual and group bookings.

Substitutions

There is no charge for the substitution of one rider for another and this will be allowed up until midnight on 31st July 2024.

For substitutions made after midnight on 15th June 2024 the substitute will be issued the clothing size ordered by the original entrant.

The route will take you through three stunning reserves in the Lowveld; Kapama, Thornybush and the Timbavati.